Pengguna Tetamu
18 Disember 2024
Margaritaville Beach Resort Ambergris Caye - Belize is undoubtedly a gorgeous property, clean and well-kept. However, my family and I encountered numerous issues during our stay that overshadowed its beauty. First, the resort charged us for transportation from their welcome center but failed to provide this information in advance. This unexpected cost added $38 per person to our trip. Once we arrived, we found the Wi-Fi and TV did not work. Since it rained most of our stay, we were looking forward to movie and game nights, but despite multiple assurances that someone would fix the TV, it only happened after I personally went to the front desk. Transportation was another major issue. The resort is in a very remote location, and we were told after arrival that we should have rented golf carts for travel. However, without working Wi-Fi and given the resort is an hour from the city, navigating on our own wasn’t feasible. Instead, we had to pay $250 to visit a beach just 30 minutes away. The final straw was on our departure day. We were told we’d leave on a faster speedboat, but the resort failed to communicate a change in transportation plans. Without notifying us, they switched to a slower shuttle, which made the trip take an hour and a half. As a result, we missed our flight and had to rebook, which was an unnecessary and stressful ordeal. We only discovered the change because my sister went to confirm our pickup with the front desk. Despite all of these issues, the resort offered no discount or compensation for the inconvenience. While the location is beautiful, the lack of communication, poor amenities, and high transportation costs made this trip frustrating. Unfortunately, I would not recommend staying here or returning in the future.
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